Coqui's Hideaway Logo

Coqui's Hideaway Rain Forest Villa
El Yunque Lodging in Rio Grande, Puerto Rico

Check Calendar Get a Rate Quote Ask Us a Question

Frequently Asked Questions

Below we've provided answers to our most frequently asked questions. If you need information that is not addressed clearly in our website or in these FAQs, please contact us so that we can provide you with the information that you need to make your stay with us in Puerto Rico an enjoyable one.

Availability, Rates, Reservations, & Cancellations

Are you open all year?
Yes, we can have guests throughout the year.
On what day your weekly rentals begin and end?
Our weekly rentals are for 7 consecutive nights. We can be flexible to meet your travel schedule.
I've read your cancellation policy, but what if there is a hurricane?
If, prior to your arrival, the NOAA National Hurricane Center posts a Hurricane Watch or Hurricane Warning for Puerto Rico during your scheduled stay and you decide to cancel your trip, all deposit payments will be refunded with no penalty. The National Hurricane Center posts "watches" and "warnings" on their website - http://www.nhc.noaa.gov.

If a Hurricane Watch or Hurricane Warning is posted for Puerto Rico during your stay with us, and you decide to depart early, we will refund your Rental Fee on a prorated basis.

If we experience damage to the Property due to a Tropical Storm or Hurricane prior to your arrival, and we need to cancel your reservation, we will refund all deposit payments you have made. We will not be liable to you for any additional charges that you might incur in making changes to your travel plans.

Arrival, Check-in & Check-out

Can I get an earlier check-in or a later check-out?
An earlier check-in or a later check-out may be possible depending the departure and arrival times of other guests with reservations before or after yours. We need adequate time to clean and prep the unit between guests.
How will I find my way from the airport to Coqui's Hideaway?
After you make your final payment, and before you're due to leave home, we will email you a payment confirmation, which will include specific driving directions from the airport to Coqui's Hideaway.
But won't be coming from the airport. I'll be coming from somewhere else in Puerto Rico. Can you give me directions?
We provide directions from multiple starting points on the island. You tell us where you'll be staying prior to staying with us, and we'll provide directions if we haven't already.

Deposits, Payments, & Security Deposits

How much of a deposit is required to hold my reservation?
50% of the total Rental Fee is required to hold your reservation, due at the time that you sign and return your Vacation Rental Agreement.
When is the final payment due?
The balance of the Rental Fee plus a $250 Security Deposit is due in full 14 days prior to arrival if you are paying with Cash, PayPal, Credit Card, or Money Order. If you are paying with a Personal Check, then balance of the Rental Fee plus a $250 Security Deposit is due in full 30 days prior to your arrival.
What do I need to do to get my Security Deposit returned?
The place needs to be left tidy, in good order, with no damage. We provide supplies for light cleaning - vacuum, mop/bucket, broom/dustpan, all purpose cleaner, and bathroom cleaner.
When will my Security Deposit be returned?
Upon check-out, we will be inspect the property for damage. If everything is OK, your Security Deposit will be promptly returned -- usually within about 2 weeks.
What forms of payment do you accept?
We accept PayPal, credit cards (through PayPal), wire/bank/electronic funds transfers, cash, personal checks and money orders. All funds must be in US Dollars.
I don't have a PayPal account. Can I still pay you with a credit card?
Yes, PayPal will process your credit card without requiring you to sign up for an account.
I want to wire my payment to you. How do I get your account information?
Let us know at the time you make your booking and we'll provide you with the info that you'll need to complete the electronic funds transfer.
Do you take personal checks?
We accept personal checks provided we receive them at least 30 days prior to your arrival.

Childproofing

Is the house "childproof"?
Though we've tried to plan things with safety in mind, our recommendation is that Coqui's Hideaway is not 100% childproof. We require that small children be supervised by an adult at all times while on the property.

Car Rental & Public Transportation

Do you provide transportation from/to the airport or local attractions?
No. We do not provide any transportation.
Is public transportation available?
The public transportation system outside of the cities is not that good. There are taxis available, but given our location, relying on taxis could prove to be cost-prohibitive.
So should I rent a car?
Absolutely. Puerto Rico is a big island, and the "must-see" attractions are not located in any one, centralized area.
Can I rent a car at the airport?
Yes. All of the national rental chains are represented at the airport. They all offer shuttle service between the airport and their rental counters.

Food Shopping & Stores in the Area

I need to go grocery shopping. Are there food stores nearby?
If you take Route 3 from the airport, you'll pass a number of supermarkets, pharmacies, and other stores. Once you're at Coqui's Hideaway, it's just a short drive to a number of stores, including supermarkets, Walgreens, Kmart, and Sams. You can stop at any of these places to get food, beer, wine, or those little things that you may have forgotten to pack.
I only speak English, not Spanish. Will I have any difficulty in the stores?
Not at all. Many people throughout the island understand English. We have found the people will go out of their way to communicate with you. But, learning a few basic Spanish phrases before your trip will go a long way in interacting with the "locals".