How We Prepare for Your Arrival

• Our rental is required to remain vacant for a minimum of 48 hours between guests, to allow for "organic" disinfection of surfaces, and to provide time for air exchange to address the possibility of airborne pathogens.
• All towels and linens (used or not) will be washed and replaced between guests. For this reason, we will no longer provide "extra" sheets, "extra" towels, etc. If needed, they are available upon request.
• All high-touch hard surfaces are thoroughly cleaned and sanitized, including countertop, door handles, tables, chairs, lamp switches, dresser drawer handles, light switches, blind pull handles, fridge, remote controls, alarm clocks, television, trash bins, clothes iron handle, hangers, luggage racks, faucet, toilet seat & flush handle, shower head, range controls & surfaces, and microwave.
• For household cleaning, we are using EPA-approved disinfectants with claims to be effective against viruses, bacteria, and other airborne and bloodborne pathogens.

Upon Arrival at Our Rental

• Upon arrival at our rental, face masks covering nose and mouth are required for all guests. Hand sanitizer must be used by all guests prior to entering our rental.
• We provide hand sanitizer in a dispenser at the entrance to our rental, disinfecting wipes for your use inside our rental during your stay, and hand soap at each sink.
• Within 2 hours of arrival at our rental, all guests must complete the Puerto Rico Tourism Company "Travel Declaration & Contact Tracing Form". We are required to maintain this information on file for 12 months following your stay.

While at Our Rental

• As your hosts, we will maintain a minimum 6' distance from our guests. Face masks covering nose and mouth will be required (for all involved) any time we interact with our guests.
• Hand sanitizer must be used by all guests prior to entering our rental.

Cancellation & Refund Policy

We have modified our standard cancellation & refund policy. Our current policy, based on when you cancel, is …

• 100% refund of deposit 30+ days pre-arrival date
• 50% refund 29-14 days
• All cancellations will incur a 3.5% processing fee based on the deposit amount previously paid

In addition, we have added the following language to our vacation rental agreement …

CANCELLATION DUE TO CORONAVIRUS-RELATED GOVERNMENT MANDATES - If, prior to your arrival, the Puerto Rico government or its agencies issues a mandate or executive order prohibiting inbound travel to Puerto Rico during your scheduled stay with us, or if government or its agencies declares short-term rentals like ours to be non-essential and forces us to shut down during your scheduled stay with us, all deposit payments will be refunded (less a 3.5% processing fee).

CANCELLATION DUE TO COVID-19 INFECTION OF YOUR HOSTS - If one of your hosts (Ray or Gwenn Bentz) contracts COVID-19, and is known to be contagious during your scheduled stay with us, it would be irresponsible of us to allow you to stay at our property. In that case, we will refund all deposit payments you have made without penalty. We will not be liable to you for any additional charges that you might incur in making changes to your travel plans.