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Coqui's Hideaway Rain Forest Villa
El Yunque Lodging in Rio Grande, Puerto Rico

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Staying at Coqui's Hideaway During Coronavirus & COVID-19 Pandemic

During these difficult times, providing a safe and clean place for our guests is of utmost importance to us. We have always strived to provide a spotless rental space, and now with the additional stress of Coronavirus, we have the necessity to provide a pathogen-free space where your family can relax and enjoy your vacation.

In the paragraphs below, we have summarized the protocols we are following, as laid out by the Puerto Rico Tourism Company (that's the PR government's tourism department). But, before we get into that, here are some reasons that we think our rental property has some built-in features that keep your family safe …

  • We only rent to a single party at a time - always have - always will. That means that you won't be rubbing elbows with other guests. You won't have to share dining spaces. You won't have to share the swimming pool.
  • The only other people you will see on the property are your hosts, Gwenn and Ray. We will maintain proper social distance, but we will be available should you need us for anything.
  • We do the cleaning and sanitizing of our rental ourselves. Ultimately, this is our home, and we live on the property. So we have an extra incentive to make sure things are sanitized according to required standards.
  • We have a full kitchen for cooking your own meals. Limit your exposure by preparing some of your own meals, or enjoying your take-out food in the comfort (and isolation) of your own home.
  • We have full-size clothes washer & dryer, dishwasher, and household cleaning supplies. So you can do any extra cleaning that will give you additional peace of mind.
  • We offer up to 1300 square feet of living space, one indoor and two outdoor dining areas, a private pool, and acres of gardens to wander around in - so there is plenty of room to spread out in case you want to hunker down.

Our rental property is registered at the Puerto Rico Tourism Company, and we follow the Health and Safety measures enacted in May 2020. A copy of the Health and Safety measures can be found at https://prtc-covid19.com/.

How We Prepare for Your Arrival

  • Our rental is required to remain vacant for a minimum of 48 hours between guests, to allow for "organic" disinfection of surfaces, and to provide time for air exchange to address the possibility of airborne pathogens.
  • All towels and linens (used or not) will be washed and replaced between guests. For this reason, we will no longer provide "extra" sheets, "extra" towels, etc. If needed, they are available upon request.
  • All high-touch hard surfaces are thoroughly cleaned and sanitized, including countertop, door handles, tables, chairs, lamp switches, dresser drawer handles, light switches, blind pull handles, fridge, remote controls, alarm clocks, television, trash bins, clothes iron handle, hangers, luggage racks, faucet, toilet seat & flush handle, shower head, range controls & surfaces, and microwave.
  • For household cleaning, we are using EPA-approved disinfectants with claims to be effective against viruses, bacteria, and other airborne and bloodborne pathogens.

Upon Arrival at Our Rental

  • Upon arrival at our rental, face masks covering nose and mouth are required for all guests. Hand sanitizer must be used by all guests prior to entering our rental.
  • We provide hand sanitizer in a dispenser at the entrance to our rental, disinfecting wipes for your use inside our rental during your stay, and hand soap at each sink.
  • Within 2 hours of arrival at our rental, all guests must complete the Puerto Rico Tourism Company "Travel Declaration & Contact Tracing Form". We are required to maintain this information on file for 12 months following your stay.

While at Our Rental

  • As your hosts, we will maintain a minimum 6' distance from our guests. Face masks covering nose and mouth will be required (for all involved) any time we interact with our guests.
  • Hand sanitizer must be used by all guests prior to entering our rental.

Cancellation & Refund Policy

We have modified our standard cancellation & refund policy. Our current policy, based on when you cancel, is …

  • 100% refund of deposit 30+ days pre-arrival date
  • 50% refund 29-14 days
  • All cancellations will incur a 3.5% processing fee based on the deposit amount previously paid

In addition, we have added the following language to our vacation rental agreement …

CANCELLATION DUE TO CORONAVIRUS-RELATED GOVERNMENT MANDATES - If, prior to your arrival, the Puerto Rico government or its agencies issues a mandate or executive order prohibiting inbound travel to Puerto Rico during your scheduled stay with us, or if government or its agencies declares short-term rentals like ours to be non-essential and forces us to shut down during your scheduled stay with us, all deposit payments will be refunded (less a 3.5% processing fee).

CANCELLATION DUE TO COVID-19 INFECTION OF YOUR HOSTS - If one of your hosts (Ray or Gwenn Bentz) contracts COVID-19, and is known to be contagious during your scheduled stay with us, it would be irresponsible of us to allow you to stay at our property. In that case, we will refund all deposit payments you have made without penalty. We will not be liable to you for any additional charges that you might incur in making changes to your travel plans.

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